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Customer Reviews

We pride ourselves on offering excellent customer service.

What better way to showcase this then to hear from our amazing eyewear clients.

google review icon with five stars
happy lady modelling new brown glasses

"Have been a customer at Banks Opticians for some years now and always received the best, most professional and friendly care. Whether it has been for myself in regards to glasses or other eye care issues, or for my children with routine eye exams, I feel confident that we get looked after by Paul and Sarah. Would highly recommend."

man modelling new tortoise sell glasses

"Amazing service - always great advice. Such professional service with a real care about the health of my eyes. Fantastic selection of frames and efficient service. What a great team! Thank you."

lady modeling rectangle lightweight frames

"I chose Banks Opticians when I first came to Acocks Green in 1973, 50 years ago. I have always received a warm welcome, friendly and helpful service and excellent eyecare."

lady modelling modern glasses wearing red jacket

"Sarah took great care with my eye examination. She never rushed me and took time to explain the process to me. Went back 10 days later for my new glasses and I'm over the moon with them. They ensured the fit was perfect and that I was happy with them. This was my first time at an independent optician and I can honestly say I could see the difference from the 'big boys' and will definitely return in 2 years time."

lady wearing complex lensed glasses

"Firstly, my apologies for the lengthy review, but please do read on. Initial words used to describe Banks Opticians would be ‘outstanding service.’ As someone with -23 sight and requiring complex lenses, normally my annual visit to an optician fills me with dread. Most opticians either don’t have the experience of dealing with such complex requirements or struggle to find manufacturers to then make the lenses for me, usually resulting in me waiting for approximately 4 months before they arrive.


In June 2023 I was looking for a new optician and noted online that Banks Opticians was a family run business with many many years of experience, so I thought let’s give them a try. Well I’m so glad that I did! From the moment that I walked in, I felt that I was in a calm and professional environment. The entire team at Banks are so welcoming and professional. Sarah did a wonderful job of my eye test and we talked about all of my concerns regarding the health of my eyes. Her experience was instantly evident, and she was extremely patient with me.


Paul then had the task of trying to find frames for my complex lens prescription. Trust me, this is never an easy task. Paul talked me through what options were available and ordered some more frames that may be suitable. When I returned to look at the options, Paul had taken the time to actually draw diagrams for me of how my complex lenses would actually look in the frame (literally to the millimetre).


Having chosen a frame,I left expecting to hear from them a few months down the line. I was shocked to get a call within a matter of weeks to say my new glasses were ready. The Banks teams have some great contacts for manufacturers, so my lenses didn;t have to be made in Germany like they normally are, they were made so quickly!


When I arrived to collect my glasses, the whole team was there and they genuinely seemed excited for me to try them on and see whether I was happy with them. I am over the moon with them!!


Sarah and Paul have shown so much care and concern for me, and that's something that is so evident that they show each and every customer. The standards, care, support and professionalism of the whole Banks team is second to none.”


Thank you all for your help. For once, I shall not be dreading my next trip to an opticians. I look forward to seeing the Banks family again in 2024."

man showcasing new black framed glasses

"I value the friendly, local independent services where the Banks family and their staff know my family and I, compared with the less personal chain opticians experience.


I feel more welcomed and less rushed than I have at other opticians, and a better range of glasses. The range and quality of glasses available at Bank's is greater and more varied than I recall seeing elsewhere. I have found a number of different styles to suit me with expert advice."

man wearing new modern black glasses

"An excellent services and experience with Sarah and Paul at the Acocks Green branch, a friendly and comfortable environment, a great selection of frames to choose from with no pressure, love my new glasses. Will definitely visit them in the future and will recommend family and friends too. Thanks for everything."

lady modelling light metal glasses

"I cannot recommend Banks Opticians more highly, I absolutely LOVE my new glasses!

As soon as I walked in I was made to feel really welcome by the fantastic team. The shop is bright and modern with an extensive range of beautifully stylish and high quality glasses.

The care and attention shown by the staff at Banks Opticians is top notch from the eye test, through to the selection of frames. Fantastic experience - I can't see myself ever going anywhere else again!"

lady wearing dark black sunglasses

“Definitely five stars.


I have now been to Banks Opticians on a number of occasions and each time it has been a pleasure. All of the staff are very friendly. The eye test conducted by Sarah was very professional and conducted in such a pleasant and calm manner. The choice of frame is never an easy one especially given the large range that is available but was helped by Paul who listened enthusiastically and understood what I was looking for, suggesting alternatives.


The personal touch delivered by Sarah, Paul and the staff was second to none, thank you.


I am very pleased with my new pair of glasses, although only a small change in the prescription they make such a difference and the new frame helps in building my confidence.”

lady wearing elegant frames

"I have been with Banks Opticians since my schools days and I still receive the same excellent service. I always appreciate the advice on the choices of frames which have never been wrong, and I am even more pleased with my latest spectacles. Keep up the good work. Great team."

lady wearing large black frames

“I visited Banks Opticians about 7 years ago as I was unhappy with the large optical businesses. From that first visit Sarah and Paul and their receptionists have always been friendly and helpful making sure I feel satisfied with the service.


Saraj does a very thorough eye examination and listens to my concerns or problems, she is so patient. Paul is again very knowledgeable and gives the best advice for choosing lenses and frames. He will listen to my concerns and advise, I feel comfortable choosing my new glasses and given the time needed.


Banks Opticians care and give fantastic customer service and will go the extra mile to make sure the customer is satisfied. Which I find reassuring that I can see the same person for future eye tests and after sales care.”

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